§ 1 General Information

1. These Terms and Conditions apply to health-related services and regulate the use of our online interfaces and properties owned and controlled by the Company: Futuremed sp. z o.o. based in Warsaw, including services available to Patients through the Receptanacito portal (hereinafter referred to as the “Portal“), provided via the website receptanacito.pl/en. Compliance with these Terms and Conditions is a prerequisite for using the portal. If you do not agree to comply with these Terms and Conditions, you should immediately leave this portal. Independently of these Terms and Conditions, please also review our Privacy Policy for a description of our practices and privacy policies, including how Patient information is collected and processed.
2. The following legal acts apply, in particular, to these Terms and Conditions:
1) the Act of 12 July 2024 on Electronic Communications Law (Journal of Laws of 2024, item 1221);
2) the Act of 18 July 2002 on Provision of Services by Electronic Means (Journal of Laws of 2024, item 1513);
3) the Act of 6 November 2008 on Patient Rights and the Patient Rights Ombudsman (Journal of Laws of 2024, item 581);
4) the Act of 15 April 2011 on Medical Activity (Journal of Laws of 2025, item 450);
5) the Act of 23 April 1964 – Civil Code (Journal of Laws of 2024, item 1061).

§ 2 Definitions

Terms used in the remainder of the Terms and Conditions mean:
a) E-prescription – a prescription issued electronically in accordance with the Act of 6 September 2001 Pharmaceutical Law (Journal of Laws of 2025, item 750) and the Regulation of the Minister of Health of 23 December 2020 on prescriptions (Journal of Laws 2020, item 2424);
b) E-referral – a referral for treatment, issued electronically, in accordance with the Act of 27 August 2004 on publicly funded health care services (Journal of Laws of 2024, item 146);
c) E-sick leave – a medical certificate of temporary incapacity to work, issued electronically, in accordance with the Act of 25 June 1999 on cash benefits from social insurance in case of sickness and maternity (Journal of Laws of 2025, item 501);
d) Internet Patient Account – an account provided on the pacjent.gov.pl website, operated by the Ministry of Health and the National Health Fund;
e) Doctor – a person providing telemedicine services, practicing based on the Act of 5 December 1996 on the professions of doctor and dentist (Journal of Laws of 2024, item 1287), possessing the required qualifications, confirmed by appropriate documents;
f) Organizer – Futuremed limited liability company based in Warsaw
g) Medical professional – a person authorized under separate regulations to provide health care services and a person holding professional qualifications to provide health care services in a specific scope or medical field;
h) Portal / Service – a technological platform and infrastructure for connecting persons with participating Providers in real time through live streaming video and/or audio, as well as telephone or other communication technologies to participate in telemedicine services, which also provides other types of administrative and informational services;
i) Provider – doctors and other medical professionals, including in particular dentists, nurses, paramedics, laboratory diagnosticians, feldshers;
j) Telemedicine services – healthcare services provided remotely using interactive audio and/or video technology, as well as by telephone without direct physical examination of the Patient, where the Patient and the Provider are not physically in the same location, understood as any services whose nature and specificity allow the assumption that, according to current medical knowledge and the Patient’s health status, they can be provided in such a mode;
k) Medical certificate – certificates issued by the Provider in accordance with applicable law.

§ 3 Organizer of Telemedicine Services

1. The organizer of telemedicine services is the company Futuremed spółka z ograniczoną odpowiedzialnością with its seat in Warsaw (00-140 Warsaw), address: Aleja „Solidarności” 117 / 207, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under number KRS 0001086342, NIP: 5252991458, REGON: 527690979.
2. The organizer of telemedicine services is a medical entity within the meaning of the Act of 15 April 2011 on medical activity (Journal of Laws of 2025, item 450) and is entered in the register of entities performing medical activities maintained by the Mazovian Voivode under number: 000000273793.
3. Contact details of the organizer of telemedicine services:
a) e-mail address: kontakt@receptanacito.pl.
4. The organizer of telemedicine services provides the technological platform and infrastructure for connecting persons with participating Providers in real time through live streaming video and/or audio or other communication technologies, as well as by telephone to participate in telemedicine services, and also provides other types of administrative and informational services.

§ 4 Registration on the Portal

1. To use the telemedicine services provided, a Patient may register on the portal, which results in the creation of an individual account made available through the portal in the Patient Panel.
2. During registration, it is necessary to provide the following data:
a) first and last name;
b) date of birth;
c) PESEL number;
d) gender;
e) e-mail address;
f) phone number.
3. A Patient may use the telemedicine services without registering on the portal, but lack of registration limits access to the services provided.
4. In the case of registration or use of telemedicine services without registration, the Patient must make statements that:
a) they have read and accept the content of these Terms and Conditions;
b) they have been informed that it is the doctor, after analyzing the form and/or medical documentation and after conducting the examination, who decides on issuing or refusing to issue an e-prescription, e-referral, or e-sick leave, as well as on the quantity and dosage of prescribed medicines;
c) they are aware that after filling out the form, the doctor will contact the Patient by phone or other distant communication means to conduct a remote examination (consultation);
d) they have been instructed that preventing contact with the doctor (refusal to answer the call) will result in the inability of the Organizer to provide the service due to reasons attributable to the Patient, and consequently refusal to issue an e-prescription, e-referral, or e-sick leave;
e) they have been informed that concluding a contract for telemedicine services does not guarantee obtaining the requested e-prescription, e-sick leave, or e-referral. The doctor diagnoses and makes decisions on issuing or refusing the document after analyzing the form and completing the remote examination of the Patient;
f) they have been informed that in case of refusal to provide the service requested by the Patient, the doctor will inform the Patient of the reasons for the decision, including medical considerations supporting it, reasons why the doctor prescribes a medicine in a smaller quantity or different formulation, and the possible need for the Patient to undergo additional tests or an in-person medical consultation;
g) they have read and acknowledged the privacy policy;
h) the data provided by the Patient are complete and truthful;
i) they are an adult with full legal capacity.
5. The Patient is obliged to keep confidential their login and password to the portal, i.e., to take actions limiting the possibility of unauthorized access to the login data and the use of the portal by a third party.
6. In case of justified suspicion that the personal data provided are untrue or the account is used by a person other than the Patient, the organizer reserves the right to block access to the portal until doubts are clarified.
7. If it is suspected that a third party has obtained the login and password to the portal and can use the portal, the Patient should immediately report this fact to the e-mail address kontakt@receptanacito.pl.
8. Each Patient may register only one account on the portal.
9. Registration on the portal on behalf of another person is prohibited.
10. Use of the portal requires the following technical requirements: having a device allowing access to the Internet, Internet access, an active individual e-mail account, and a web browser.
11. By accepting the portal’s terms of use, the Patient confirms that they understand and agree with the following rules:
a) The Patient understands that telemedicine services may provide the benefits of telemedicine in their care but cannot guarantee or ensure any results;
b) The Patient understands that laws protecting the privacy and security of health information apply to telemedicine and has received the privacy policy that describes these protections in more detail;
c) The Patient understands that they are fully responsible for payments.

§ 5 Services – General Information

1. Telemedicine services offered by Providers using the portal include the provision of services whose nature and specificity allow the assumption that, according to current medical knowledge and the Patient’s health status, they can be provided remotely. In particular, these include medical consultations, issuing e-prescriptions, e-referrals, and e-sick leaves, as well as telemedicine services for selected conditions.
2. Telemedicine services offered by Providers using the portal particularly include services in the following scope:
1) Specialist medical advice:
a) internist,
b) allergist,
c) dermatologist and venereologist,
d) occupational medicine,
e) pediatrician,
f) gynecologist-obstetrician,
g) sexologist,
h) psychiatrist,
2) Primary Health Care doctor consultation,
3) Primary Health Care doctor consultation in health prevention and health promotion,
4) Specialist medical advice:
a) internist,
b) allergist,
c) dermatologist and venereologist,
d) occupational medicine,
e) pediatrician,
f) gynecologist-obstetrician,
g) sexologist,
h) urologist,
i) psychiatrist,
on health prevention and health promotion.
5) Nursing consultation,
6) Midwife consultation.
3. Telemedicine services are provided by a team of qualified Providers with specializations consistent with the requirements of their profession or currently specializing.
4. Providers are unconditionally obligated to carefully, clearly, and promptly maintain Patient medical records after providing a telemedicine service in accordance with legal provisions, particularly the Act of 6 November 2008 on patient rights and the patient rights ombudsman (Journal of Laws of 2024, item 581). These records are stored and made available by the Organizer of medical services in accordance with applicable law. Both Providers and the Organizer are obliged to ensure the protection of data contained in the documentation.
5. During a telemedicine consultation with the Provider, details concerning the Patient’s medical history and personal health information may be discussed using remote communication means, including interactive audio and/or video technology and/or other telecommunication technologies, as well as telephone, and the Provider may conduct an examination using these technologies. Depending on the Patient’s medical history or health condition, the Patient may be asked to provide information via other electronic communication means.
6. Services received from Providers are not intended to replace the relationship with a primary care physician or specialist physician or to serve the function of a care-and-treatment facility. In emergencies, one should seek urgent care by going to the nearest medical facility if recommended by the Provider or, if necessary, continue consultations with the primary care physician or other health workers according to recommendations. It is not excluded that complementary care may be provided by other health service entities if needed.

§ 6 Provision of Telemedicine Services

§ 7 E-prescription

1. One of the services is the possibility of issuing an e-prescription by a doctor following a medical consultation. The Provider does not issue prescriptions for medicines reimbursed by the National Health Fund in telemedicine services.
2. To save and read e-prescriptions in the Internet Patient Account, registration at pacjent.gov.pl is required.
3. The validity period of an e-prescription is counted from the date of issue or the date specified as “realization date from” as follows:
a) antibiotics – 7 days;
b) immunological preparations – 120 days;
c) other medicines, different from those in points a) and b) above – 30 days
d) 365 days – in case of a relevant annotation made by the doctor, with the reservation that the first package of medicine must be purchased within 30 days from the date of issue.
4. The Organizer nor the Provider bear no responsibility for any inability to fill a prescription at a pharmacy when it is properly issued according to applicable law based on the Patient’s information.
5. The Provider may refuse to issue an e-prescription if any medical contraindications exist or if it is suspected that the Patient provided false or unreliable information.
6. The Provider may not issue e-prescriptions for narcotic drugs, benzodiazepine hypnotics, testosterone, and other psychoactive medicines unless the remote medical examination confirms (i) that there are grounds to issue such an e-prescription, (ii) no contraindications to issuance, and (iii) the e-prescription is issued to continue treatment. In cases of requests for such medicines, refunds apply as set in § 11.
7. The Organizer informs, and the Patient acknowledges that prescriptions for medicines containing banned substances are not issued within telemedicine services, primarily medicines containing: Fentanyl, Morphine, Oxycodone (Eukodal), non-fibrous cannabis herb and extracts, pharmaceutical tinctures, and all other cannabis extracts except for fibrous types, cannabis resin.

§ 7a E-sick leave

1. In justified cases, the Provider may issue an e-sick leave.
2. E-sick leave is issued by the Provider in accordance with applicable laws, electronically and automatically sent to the Electronic Services Platform profile (portal made available to employers by the Social Insurance Institution) of the contribution payer and the Social Insurance Institution’s system.
3. The Provider refuses to issue e-sick leave if no grounds for issuance are found.
4. After completing the form and paying for the consultation, the Patient is asked to wait for a call from the doctor on the phone number provided in the form during the doctor’s working hours, from a withheld number. If the Patient blocks calls from withheld numbers, they should unblock them before the teleconsultation. In justified cases, the contact may take longer. After three unsuccessful attempts to contact the Patient making the teleconsultation impossible, the service is canceled, and the Patient is entitled to a refund according to § 11 of the Terms.

§ 7b E-referral

1. In justified cases, the Provider may issue an e-referral.
2. E-referral is issued electronically. The Patient receives a 4-digit code via the portal, or if preferred, by e-mail or SMS, to enable realization of the referral.
3. The Organizer is a private medical entity. Accordingly, the Patient accepts that the e-referral is issued for visits and tests within private medical care and waives claims in this regard.

§ 8 Patient Obligations

During the use of telemedicine services, the Patient undertakes to:
a) Provide only true, current, reliable, and complete information regarding their health condition, as false information may negatively affect further provision of telemedicine services.
b) Review all correspondence provided via the portal.
c) Take medications according to the Provider’s recommendations and the leaflet attached to the medicine, which should be read. For any further doubts regarding medication use, contact the Provider or another doctor or pharmacist.
d) Accept the doctor’s decision, which is final and not subject to further correspondence within one telemedicine service.
e) Acknowledge that in cases of suspected sudden health threats, the Organizer or Provider may contact medical emergency services without Patient consent to call for help at phone number 112, or the Patient, if capable, should call emergency services at 112 in such situations. Similarly, in the event of prolonged technical issues hindering portal use, the Patient should seek help at the nearest healthcare facility or call 112.
f) Inform the Provider via available communication means of any side effects resulting from prescribed medications or if the medicine appears ineffective or causes concern.
g) Read the medicine’s leaflet.
h) Contact their family doctor (primary care physician) if side effects of the medicine occur.
i) Declare full understanding of the questions asked.
j) Declare that the medical form was personally completed by the Patient and is truthful.

§ 9 Complaints

1. The Patient has the right to submit comments and complaints related to the provision of telemedicine services by Providers via the portal or directly related to the portal’s operation.
2. The complaint should contain at least:
1) data as specified in § 4 section 2 of these Terms allowing Patient identification, i.e., full name, PESEL, phone number, e-mail address or correspondence address to send the response;
2) specification of the complaint’s subject;
3) indication of the date of the event constituting improper performance of the telemedicine service or a problem directly related to the portal’s operation;
3. Complaints regarding placed orders should be sent to: kontakt@receptanacito.pl.
4. Complaints are processed as soon as possible, but no later than within 14 working days from receipt.
5. The response will be sent to the e-mail and/or correspondence address provided according to section 2 point 1 above.

§ 10 Payment Terms

1. All prices listed on the portal are gross prices, expressed in Polish zloty (PLN). Payment is made in advance as a prepayment.
2. All payments to the Organizer of telemedicine services are made via online payment systems.
3. The payment date is considered the date the Organizer’s bank account is credited.
4. All payment refunds to the Patient are made via the online payment system.
5. The Organizer shall not be responsible for any payment problems caused by the online payment system or banks.

§ 11 Termination of the Agreement

1. The agreement for telemedicine services is concluded based on the rules set out in §6 of these Terms.
2. The agreement is concluded when the Patient makes a payment.
3. The Patient may withdraw from the agreement within 14 days of its conclusion without providing reasons. The withdrawal statement should be submitted electronically to kontakt@receptanacito.pl before the expiry of the withdrawal period.
4. After a valid withdrawal from the telemedicine services agreement, the fee will be refunded to the Patient’s bank account within 5 working days of receipt of the withdrawal statement.
5. According to Article 38 section 1 point 1 of the Consumer Rights Act (Journal of Laws of 2024, item 1796), the Patient cannot withdraw from the telemedicine services agreement after the Provider has performed the service with the Patient’s explicit prior consent, who was informed before starting that the right to withdraw will be lost upon performance and accepted this.
6. The Patient will be informed via the Service, before concluding the telemedicine services agreement, about losing the right to withdraw after performance and will agree by making a relevant declaration.
7. A telemedicine service is considered fully performed:
1) upon its actual occurrence, i.e., starting and performing the service by the Provider or
2) if the service did not take place due to reasons attributable to the Patient, after fulfilling jointly the following conditions:
a) the Provider made 3 unsuccessful phone contact attempts to the Patient’s registration number.
b) and additionally, only in psychiatric consultations via video call – the Patient did not connect within 15 minutes from the set start time despite the Provider sending the consultation link;
In such cases, the service is deemed fully performed; the Patient loses the right to withdraw, and payment is non-refundable.
8. If the service was not fully performed but the Provider reviewed the Patient’s form (including health information) and the visit status changed to “started” or equivalent, but no contact occurred (e.g., no link sent or phone attempt made), the Patient has the right to withdraw within 14 days.
In this case, the refund goes according to the Patient’s choice:
1) a voucher equal to the service price, or
2) a refund to the specified bank account, reduced by a maximum of PLN 29.00 as partial coverage of started service costs. The refund amount depends on the service price:
a) PLN 15.00 for a PLN 29.00 service,
b) PLN 20.00 for a PLN 39.00 service,
c) service price minus PLN 29.00 for services over PLN 39.00.
Refunds are processed within 5 working days of receiving withdrawal notice.
9. The voucher mentioned above can only be used for a telemedicine service of the same or lower price. The voucher is granted automatically and redeemable at next payment. If a voucher-paid service is not performed for reasons not attributable to the Provider, the Patient is not entitled to another voucher.

§ 12 Liability Rules

1. The Organizer of telemedicine services does not perform any medical management or control over clinical or other health services provided to Patients by Providers. All diagnoses, procedures, and professional health services are provided solely by licensed medical personnel, i.e., Providers, who independently signed agreements with the Organizer.
2. Providers are responsible for their services, their compliance with current medical knowledge, and compliance with all requirements applicable to their professional practice or qualifications. The Organizer does not independently provide any medical, physician, or other Provider services, and neither the Organizer nor third parties promoting its services are liable for any professional advice the Patient obtains from Providers via the portal.
3. Providers provide telemedicine services independently, without substantive supervision and bear full professional, legal, financial, and civil responsibility towards Patients.
4. Providers bear liability for damage suffered by the Patient related to telemedicine services provided.
5. Providers are responsible for providing telemedicine services in accordance with patient rights, current medical knowledge, and the Patient’s health status.
6. Providers must compensate damage resulting from non-performance or improper performance of telemedicine service obligations unless caused by circumstances beyond their responsibility.
7. The Organizer and Providers are not liable for incomplete, untrue, outdated, or incorrect information provided by the Patient, especially if data of third parties are provided without their knowledge or consent. The Patient bears exclusive responsibility for consequences of incorrect or misleading data.
8. The Organizer and Providers are not liable for consequences of Patient’s use of telemedicine services contrary to these Terms, damages to third parties caused by such use, actions by third parties, interruptions in healthcare service continuity due to circumstances beyond their responsibility, force majeure, or third-party actions or omissions.
9. The Organizer and Providers are not liable for consequences of the Patient taking medications contrary to doctor’s recommendations and information in the leaflet.
10. In emergencies (§ 8 letter e), the Provider promptly informs relevant services, especially by calling 112, indicating circumstances relevant to assistance (name, location, probable cause of life or health threat, relevant illnesses). Such actions fulfill legal emergency obligations.
11. The Organizer does not guarantee the portal or any content will be always available without interruptions. The portal is available for a specified time. The Organizer reserves the right to suspend or discontinue the portal or change all or part of the portal without notice.
12. The Organizer and Providers are not liable if the portal is unavailable at any time or for any duration.
13. The Patient is responsible for configuring their device, browser, and platform to access the portal.
14. Use of the portal inappropriately and deliberate introduction of viruses, trojans, worms, logic bombs, or other malicious or technologically harmful materials is prohibited. The Patient must not attempt unauthorized access to the portal, its server, or connected databases or attack the portal by denial-of-service or distributed denial-of-service. The Organizer will report such violations to authorities and cooperate by disclosing the perpetrator’s identity. In case of violation, portal access rights expire immediately.

§ 13 Privacy Policy and Cookies

The Privacy Policy and Cookies Policy are available at receptanacito.pl/en/polityka-prywatnosci-i-cookies. They specify the rules for processing collected personal data and information about cookies used on the portal. By using the portal, you consent to data processing according to these documents and confirm that all data you provide are truthful.

§ 14 Information Posted on the Portal

1. The Organizer makes every effort to ensure that information available on the portal regarding activities, services, and any products described is accurate and true. However, information presented on the portal may become outdated due to its ongoing development.
2. General medical information on the portal – unlike personalized information in the Patient Panel or provided directly to the Patient – is not a substitute for medical advice and should not be understood as such. It is not medical advice. Specialized medical advice should be obtained before taking or refraining from any action based on general medical information from the portal.
3. The Organizer may include links to third-party websites controlled by others for convenience. The Organizer has no influence on the content of these sites and bears no responsibility for them.

§ 15 Intellectual Property Rights

1. The Organizer owns or licenses all intellectual property rights to the portal and materials published on it. These materials are protected worldwide by copyright and other legal provisions. All such rights are reserved.
2. Any use of portal content for purposes other than permitted personal use requires prior consent of the Organizer.
3. If content from the portal is used, subject to item 2 above, the Organizer and identified creators must be credited as authors of the content.

§ 16 Changes to the Terms and Conditions

1. The Organizer reserves the right to change these Terms and Conditions. The Patient will be informed of changes via a message on the portal or e-mail. The new Terms will be promptly made available on the portal. Changes take effect on the date indicated by the Organizer but not earlier than 14 days after publishing the amended Terms.
2. The Patient will be informed of the changes and the possibility of acceptance. Acceptance is also deemed by using any telemedicine service after the changes take effect. If the Patient does not accept changes, they should close their portal account before the deadline indicated in § 17 section 1. Continued use of the portal is considered acceptance.

§ 17 Other Provisions

1. If any clause, sentence, provision, or other part of these Terms is or becomes inconsistent with current laws due to changes, invalid, unenforceable for any reason, or deemed so by a competent court, that part will be treated as amended to the extent necessary to be valid and enforceable, with other parts remaining in full force.
2. Headings used in these Terms serve solely to facilitate reading and shall not be interpreted as part of these Terms or used to determine or interpret their intent or content.