Questions and Answers

No, registration is not required. You just need to fill out the medical form and pay for the consultation. However, registering makes it easier to use services in the future. You won’t have to provide key information again, as it will already be saved in the form.

Telemedicine allows you to obtain medical advice, prescriptions, sick leaves, and referrals without leaving your home. Most ailments can be discussed over the phone, but some require an office visit. Find more information in our guide!

Of course – the medical services offered by the receptа Na Cito platform are completely safe. Our team consists of highly qualified and experienced doctors who prioritize the patient’s health.

Receptа Na Cito is one of the fastest-growing telemedicine platforms and operates as a medical entity.

Maintaining medical confidentiality is crucial in medical practice. With our services, your data is protected using advanced encryption methods, in compliance with GDPR and HIPAA regulations. Protecting your health data is our highest priority. When using teleconsultations, you can be confident in the safety of your data.

In this case, contact us via the Contact tab. Provide your details and describe the problem.

If you forgot your password, click the “forgot password” button in the login panel. In the next step, enter your email address or username in the field that appears. A link to create a new password will be sent to your email.

Of course, in such a case we refund the amount with a small deduction for the cost of the medical consultation. To receive a refund, please contact us via the Contact tab.

Unfortunately, no. Contact with the doctor is only possible after filling out the medical form and paying for the consultation.

E-prescription is the electronic form of a traditional prescription. You will receive it via SMS with a 4-digit code for fulfillment at the pharmacy, which, along with your PESEL number, should be provided at the pharmacy. More information can be found in our guide.

To receive an online prescription, fill out the medical form, which includes important questions about your current health condition. Choose the appropriate medication and the number of packages. Then make the payment for the order. Within a few minutes, a doctor will contact you to conduct an online consultation. After the consultation, you will receive an SMS and an email with a PIN code for your e-prescription.

Please note that the doctor decides whether to issue the e-prescription. If you have documentation confirming the use of medications for which you want to receive an online prescription, please send it while filling out the medical form.

To receive an e-prescription, start by filling out the health form regarding your health condition. Then choose the required medication and specify the number of packages. After paying for the service, the doctor will contact you within a few minutes to conduct an online consultation. After the consultation, you will receive an SMS and email with a PIN code that will allow access to the e-prescription. It is important to remember that the doctor decides whether to issue the prescription, so if you have relevant medical documents, attach them to the form.

Yes, fill out the form, choose a medication, pay for the consultation, and wait for contact from the doctor. After the consultation, if the doctor deems it appropriate to issue a prescription, you will receive an e-prescription via SMS and email.

To obtain an e-prescription without visiting a doctor’s office, you must first complete an online health form, specify the required medication and its quantity, and then pay for the service. The doctor will then conduct an online consultation with you, after which they may issue an e-prescription. Prescription information will be sent via SMS and email with a PIN code for pharmacy redemption. The final decision to issue the e-prescription lies with the doctor, so it is important to include any existing medical certificates when submitting the application.

To receive an e-prescription, you must first fill out the online health form, providing the necessary information about your health condition, select the medication and specify the number of packages needed, and then make the payment. After payment, wait for contact from the doctor who will conduct an online medical consultation with you. After the consultation, you will receive a PIN code for the e-prescription via SMS and email. Remember that the doctor decides whether to issue the prescription, so if you have documentation confirming the use of medications, attach it to the application.

The cost of a medical consultation with the possibility of obtaining an e-prescription is 49 PLN.

To receive an e-prescription, first fill out the health questionnaire, providing information about your health condition. Then select the required medication and its quantity, and pay for the service. After a few minutes, a doctor will contact you online for a consultation. After the consultation, you will receive a PIN code via phone and email, which will allow access to the e-prescription.

Yes, a doctor has the right to issue a prescription online.

Yes, a prescription issued online is legal in Poland. The relevant regulations governing this matter are found in the Act on the reimbursement of medicines, foodstuffs for particular nutritional uses, and medical devices (Journal of Laws of 2020, item 357, as amended) and in the Act of September 6, 2001, Pharmaceutical Law (Journal of Laws of 2020, item 944, as amended).

You can obtain a sick leave by scheduling a teleconsultation. The doctor conducting the telephone consultation decides whether to issue a sick leave and determines its duration. If the information gathered during the interview justifies the need for a certificate, the document is automatically sent to the employer and to the Social Insurance Institution.

For individuals employed by two employers, there is an option to enter a second NIP number in the medical form. Our service also covers issuing sick leave for foreign employers.

To obtain a Medical Leave, you need to schedule a teleconsultation with a doctor. During the conversation, the doctor will decide whether to issue the leave and determine its duration. If deemed necessary, the document will be automatically sent to the employer and the Social Insurance Institution.

If you are employed by two employers, you can provide the second NIP number in the form. We also offer medical leaves for employers from abroad.

To quickly obtain a medical leave certificate, you need to schedule a phone consultation with a doctor. During the teleconsultation, the doctor will decide whether to issue the medical leave certificate and determine its duration. If the information gathered during the interview justifies this need, the document is then automatically sent to the employer and the Social Insurance Institution.

For people employed by two employers, there is an option to provide a second tax identification number (NIP) in the medical form. Our service also includes issuing medical leave certificates for employers abroad. You can learn more about digital L4 from our blog.

A medical consultation with the option to issue a sick leave certificate costs 79 PLN.

During the teleconsultation, the doctor decides whether to issue a sick leave certificate and if the requested period is appropriate. If the information obtained during the medical interview confirms the need for issuance, the document is then automatically sent to the employer and the Social Insurance Institution.

Individuals employed by two employers simultaneously have the option to add a second NIP number in the medical form. We also offer the service of issuing sick leave certificates for employers located outside of Poland.

Yes, during a teleconsultation in the Na Cito prescription, the doctor can issue an L4 online, which is an electronic sick leave certificate. The decision regarding the leave is always ultimately made by the doctor, just as with in-person visits. After the consultation is completed, the sick leave is automatically sent to the employer and the Social Insurance Institution.

Yes, of course. An L4 issued online is fully legal. According to the Act of June 25, 1999, on cash benefits from social insurance in case of sickness and maternity, this is especially addressed in Article 55.

Of course, our offer also includes issuing medical certificates for employers from abroad.

If your doctor issued you an electronic medical certificate during a teleconsultation, you can check its status on your account in the Electronic Services Platform of the Social Insurance Institution. This document will become visible within just 48 working hours after it has been issued.

Schedule a teleconsultation, fill out the form, and pay for the service. The doctor will contact you, and after the consultation, you will receive a referral via SMS and email.

You can obtain an e-referral for X-ray, MRI, as well as computed tomography.

The cost of a medical consultation with the possibility of receiving a referral is 69 PLN.

Referrals issued during a medical teleconsultation on the Recepta Na Cito portal are not reimbursed by the NFZ and are fully paid by the patient.

An active IKP account is not required to obtain a referral. It is enough to receive an SMS or email with a code. However, it is worth considering setting up an IKP because it offers additional benefits, such as access to medical history, original documents, e-prescriptions, and medical leave certificates. These conveniences can significantly make managing your healthcare easier.

An SMS with the referral code is usually sent within 15 minutes. However, the official waiting time can be up to 8 hours. This time depends on the number of patients in the queue, consultation time, and breaks in doctors’ work, which take place during nighttime hours from 11:00 PM to 7:00 AM.

E-referral can be obtained for a wide range of diagnostic tests and specialist consultations. Telemedicine platforms, such as receptа Na Cito, enable issuing referrals for almost any test, including laboratory, imaging, and consultations with doctors of various specialties.