ORGANIZATIONAL REGULATIONS

OF THE MEDICAL ENTITY

Med Centrum Medyczne

Warsaw, October 2025

These regulations define the methods and conditions for providing health services by Med Centrum Medyczne – an entity conducting medical activities pursuant to the provisions of the Act of 15 April 2011 on medical activity.

Table of contents

Identification of the medical entity
Legal basis for the operation of the Medical Entity
Scope of the Organizational Regulations
Glossary of terms
Objectives and tasks of the Medical Entity
Organizational structure of the Medical Entity
Type of medical activity and scope of health services provided by the Medical Entity
Place of providing health services
Organization and tasks of individual units and organizational cells, as well as the way of managing the medical entity
Management of the Medical Entity
Course of the health service provision process – general information
Course of the health service provision process – services provided via remote communication means
Remote issuance of e-Prescriptions
Charging fees for health services and the amount of fees
Conditions for cooperation with other entities performing medical activities
Charging fees for providing access to medical documentation
Complaints
Final provisions

I. Identification of the medical entity

These Organizational Regulations have been established for the medical entity operating under the name: Futuremed sp. z o. o. with its registered office in Warsaw, Al. „Solidarności” 117, loc. 207, 00 – 140 Warsaw, registered in the business register – National Court Register under the number KRS: 0001086342, NIP: 5252991458, REGON: 527690979, e-mail address: kontakt@receptanacito.pl, phone number: 455400618.
hereinafter also referred to as “Med Centrum Medyczne” or “Medical Entity”.
The medical entity is an entrepreneur within the meaning of the Act of 6 March 2018 on Entrepreneurial Law.
The medical entity is registered in the Register of Entities Performing Medical Activities kept by the Masovian Voivode.
The medical entity operates a medical establishment – Med Centrum Medyczne.

II. Legal basis for the operation of the Medical Entity

Med Centrum Medyczne operates based on:

generally applicable legal provisions, in particular:
1. the Act of 15 April 2011 on Medical Activity – hereinafter referred to as the “Medical Activity Act”;
2. the Act of 5 December 1996 on the professions of physician and dental practitioner;
3. the Act of 27 August 2004 on publicly funded health care services;
4. the Act of 6 November 2008 on patient rights and the Patient Rights Ombudsman, hereinafter referred to as the “Patient Rights and Ombudsman Act”;
5. the Act of 15 September 2000 Code of Commercial Companies;
6. the Regulation of the Minister of Health of 6 April 2020 on the types, scope and templates of medical documentation and the manner of its processing, hereinafter referred to as the “Medical Documentation Regulation”;
registration in the Register of Entities Performing Medical Activities kept by the Lower Silesian Voivode;
these Organizational Regulations (hereinafter the “Organizational Regulations”).

III. Scope of the Organizational Regulations

The Organizational Regulations constitute fulfillment of the obligation resulting from Article 24 of the Medical Activity Act.
The Organizational Regulations specifically define:
1. the name of the Medical Entity,
2. the objectives and tasks of the Medical Entity,
3. the organizational structure of the medical establishment,
4. the type of medical activity and the scope of health services provided by the Medical Entity,
5. the place of providing health services,
6. the organization and course of the health service provision process, ensuring proper accessibility and quality of these services,
7. rules for charging and amount of fees for health services,
8. the organization and tasks of individual units and organizational cells and conditions for their cooperation to ensure efficient and effective functioning of the Medical Entity,
9. the manner of management of the Medical Entity,
10. conditions for cooperation with other entities performing medical activities,
11. rules for charging and fees for providing access to medical documentation,
12. the organization of the process of providing paid health services,
13. the amount of fees for health services,

IV. Glossary of terms

Terms used in the Organizational Regulations mean:
1. Health service – an activity aimed at preserving, saving, restoring, or improving health and other medical activities arising from the treatment process or separate legal regulations governing the performance of such activities, implemented on an outpatient basis;
2. Person performing a medical profession – a person authorized under separate provisions to provide health services and who holds professional qualifications to provide health services in a specific scope or a specific field of medicine;
3. Physician – a person performing a medical profession with documented authorization to practice as a physician within the meaning of the Act of 5 December 1996 on the professions of physician and dental practitioner and holding a specialization in the scope constituting the subject of the Medical Entity’s activity, providing health services – either on-site or via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act;
4. Patient – a person requesting or using health services provided by a healthcare provider or a person performing a medical profession, in accordance with the Patient Rights and Ombudsman Act;
5. Health promotion – activities enabling individuals and communities to increase control over factors determining health status and thus improve it, promote a healthy lifestyle, and environmental and individual health-promoting factors, pursuant to the Medical Activity Act;
6. Means of remote communication – teleinformatics systems or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act;
7. Regulations on Providing Services Electronically – the regulations in force in the Medical Entity concerning the provision of services electronically within the meaning of the Act of 18 July 2002 on Provision of Electronic Services, available at www.receptanacito.pl/en.
8. Website of the Medical Entity – the website maintained at www.receptanacito.pl/en.
9. E-Prescription – a prescription issued and signed electronically by a Physician or other authorized person, in accordance with applicable law.
10. E-Sick leave – an electronic sick leave issued in accordance with applicable law.
Singular terms have the same meaning when used in the plural, unless the context indicates otherwise.

V. Objectives and tasks of the Medical Entity

The objective of the Medical Entity is to undertake actions for the protection and improvement of the population’s health by organizing and conducting medical and preventive activities, continuously improving the quality of provided Services, and promoting pro-health behaviors.
The Medical Entity aims to organize and provide outpatient health services remotely, i.e., via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act.
The Medical Entity provides health services:
1. for a fee,
2. free of charge – in accordance with applicable provisions, when providing a health service is necessary immediately due to a health or life threat.
The tasks of the Medical Entity include:
1. providing individual advice and consultations via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act in the medical fields indicated in section VII of the Organizational Regulations by Physicians cooperating with the Medical Entity, including issuing e-prescriptions,
2. certifying and giving opinions on health status, including temporary incapacity to work, via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act;
3. ensuring high quality of health services performed using modern, effective, and recognized medical methods;
4. continuous and systematic improvement of knowledge and professional skills, observing professional ethics;
5. cooperating with other entities performing medical activity;
6. Health promotion.

VI. Organizational structure of the Medical Entity

The Medical Entity operates a medical establishment named Med Centrum Medyczne, Al. „Solidarności” 117, loc. 207, 00 – 140 Warsaw.
Within the medical establishment, the organizational unit Med Centrum Medyczne operates.
The following organizational units operate within this unit:
1. Internal Diseases Clinic (Telemedicine),
2. Mental Health Clinic (Telemedicine).
The Medical Entity has the following positions:
1. management,
2. physicians,
3. administrative staff.

VII. Type of medical activity and scope of health services provided by the Medical Entity

The Medical Entity conducts medical activities consisting of providing outpatient health services remotely, i.e., via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act.
The Medical Entity provides health services consisting of:
1. providing outpatient specialist health care remotely, i.e., via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act in the fields of:
  1. internal diseases (resort code for the field of medicine – 07),
  2. mental health (resort code for the field of medicine – 30)
2. providing individual medical consultations in the fields of internal diseases and mental health via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act,
3. performing medical examinations remotely using teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act,
4. issuing medical opinions via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act.
The detailed scope of provided health services is available on the Medical Entity’s website. Information about the scope of health services provided may also be available on the websites of partner entities cooperating with the Medical Entity by providing the functionalities of their websites for registration and/or concluding health service contracts executed by the Medical Entity (hereinafter “Partner Entities”).
Med Centrum Medyczne does not provide outpatient health services financed from public funds.
Med Centrum Medyczne cannot refuse to provide a health service to a person who needs immediate service due to a health or life threat.
The management of Med Centrum Medyczne may decide to limit health services provided by the Medical Entity to e-prescriptions and e-sick leaves.

VIII. Place of providing health services

Med Centrum Medyczne provides health services exclusively via teleinformatics or communication systems within the meaning of Article 3 paragraphs 1 and 2a of the Medical Activity Act; therefore, the place of providing these Services is the location of the persons performing the medical profession who provide the Services.
IT systems of Med Centrum Medyczne used for registration and concluding health service contracts provided by the Medical Entity are available during the hours specified on the Medical Entity’s website.
Med Centrum Medyczne provides health services during hours specified on the Medical Entity’s website, with the date and time of service provision being individually agreed upon with the Patient each time.

IX. Organization and tasks of individual units and organizational cells

The Medical Entity organizes activities of individual organizational units and persons included in the organizational structure, and shapes conditions for their cooperation in order to:
1. ensure efficient and effective functioning of the Medical Entity,
2. ensure the proper accessibility and quality of health services,
3. guarantee Patients the most convenient form of using health services.
Physicians are obliged to provide health services to Patients:
1. within their specialty,
2. in accordance with their competencies,
3. in line with current medical knowledge,
4. according to available methods and means of prevention, diagnosis, and treatment of diseases,
5. in keeping with professional ethics,
6. with due diligence and respect for the Patient’s rights.
Administrative tasks related to the functioning of units and organizational cells may be performed by the administrative staff of the Medical Entity.
All persons encompassed by the organizational structure of the Medical Entity are obliged to cooperate to ensure efficient and effective functioning of the Medical Entity, respecting applicable laws and patient rights.

X. Management of the Medical Entity

The Medical Entity is managed by the management board of the Medical Entity. The management board consists of the board of Futuremed sp. z o. o.
The responsibilities of the management board (the board) include in particular:
1. conducting the affairs of the Medical Entity,
2. organizing and managing the work of organizational units and organizational cells of the Medical Entity,
3. deciding on the scope of health services offered and provided by the Medical Entity.
4. organizing and managing the work of the Medical Entity’s personnel,
5. preparing and implementing internal regulations of the Medical Entity, including setting fees for health services, creating and amending internal regulations,
6. representing the Medical Entity in relations with third parties, including public administration bodies, courts, control authorities,
7. exercising all rights and obligations imposed on the Medical Entity.

XI. Course of the health service provision process – general information

Health services are provided by the Medical Entity within the scope specified in the Organizational Regulations using teleinformatics or communication systems.
Health services are provided by Physicians cooperating with the Medical Entity based on cooperation agreements.
Contracts for performing health services are concluded electronically via the Medical Entity’s website. Detailed rules for concluding and executing contracts for health services are set out in the Regulations on Providing Services Electronically. These Regulations form part of the health service contracts. Before concluding a contract, the Patient must accept the content of these regulations.
Before commencing provision of a health service, the Patient should submit a statement consenting to the provision of the health service under the conditions specified in Chapter 5 of the Patient Rights and Ombudsman Act. Lack of such consent prevents the Physician from providing the health service. Consent may be given orally by conduct clearly indicating the will to use the health service.
During the provision of a health service, the Patient has the right to obtain all necessary explanations available at the given stage regarding the diagnosis and proposed treatment.
Contact between the Physician and Patient takes place via means of remote communication including: online chat (enabling synchronous text communication in real time), audio call, video call. Each time, contact requires an audio call (real-time voice conversation) or video call (real-time voice and image transmission).
The Physician is entitled to waive contact with the Patient via audio or video call only if: (i) the teleconsultation concerns continuation of treatment as defined in applicable law, and (ii) health information collected by the Physician allows assessment required within continuation of treatment.

XII. E-Prescriptions

Med Centrum Medyczne provides health services involving issuing E-Prescriptions.
E-Prescriptions are issued for a fee. The fee rules for issuing E-Prescriptions are specified in the Regulations on Providing Services Electronically and on the Medical Entity’s website.
E-Prescriptions are issued according to mandatory legal provisions and the Regulations on Providing Services Electronically.
The medical entity does not issue E-Prescriptions for substances that, according to legal regulations, cannot be prescribed during an examination conducted via remote communication means and require an in-person examination.

XIII. Charging fees for health services and amount of fees

The Medical Entity provides health services for a fee based on contracts concluded with the Patient.
Fees for health services are set according to the current price list available on the Medical Entity’s website. Prices are gross and denominated in Polish złoty.
The fee for the health service is collected by Med Centrum Medyczne before starting use of the health service. The contract is concluded upon payment or at another time indicated in the Regulations on Providing Services Electronically.
Payment methods are specified in the Regulations on Providing Services Electronically.
Before starting to use the health service, the Patient is informed about the possibility of withdrawing from the service under conditions defined in the Regulations on Providing Services Electronically. In case of cancellation, the Medical Entity refunds the Patient’s payment.
The Medical Entity reserves the right to refuse provision of health service, including issuing an E-Prescription, according to applicable law, especially if it would be inappropriate or circumstances indicate that the Patient should undergo specialized examinations in a stationary medical facility.
The Medical Entity reserves the right to refuse provision of health service, including issuing an E-Prescription, in cases specified in the Regulations on Providing Services Electronically.

XIV. Conditions for cooperation with other entities performing medical activities

The Medical Entity may cooperate with other entities providing medical services to ensure correct diagnosis, treatment, nursing, and rehabilitation of Patients and continuity of health service provision.
The Medical Entity may cooperate with foundations or associations whose purpose is to act for the health of Patients.
Terms of cooperation with such entities are defined in cooperation agreements concluded between the parties.
During the health service provision, the Physician may advise the Patient to visit a stationary medical facility or call for emergency services (e.g., ambulance). The Physician may refer the Patient to a stationary medical establishment for additional examinations or consultations with a specialist in another field.
During health service provision, the Physician may issue the Patient an electronic referral for examination or consultation with another medical specialist. The Physician may also issue referrals for hospital or other inpatient treatment if the treatment goal cannot be achieved on an outpatient basis by the Medical Entity.
During registration and/or contract conclusion, the Patient is informed that in case of sudden worsening of condition or health/life threat, the Patient should go to the nearest medical facility or call emergency services by dialing the European Emergency Number 112 (without waiting for service provision by the Medical Entity).
Physicians providing health services at the Medical Entity, pursuant to the Act on the professions of physician and dental practitioner, may, in case of diagnostic or therapeutic doubts, at their own initiative or at Patient’s request, seek opinions of other specialists providing services at the Medical Entity. The consulting Physician may be given access to the Patient’s medical documentation in accordance with applicable provisions.

XV. Charging fees for providing access to medical documentation

The Medical Entity maintains Patient medical documentation electronically through electronic systems.
The Medical Entity ensures proper protection of medical and non-medical data contained in medical documentation.
According to the Patient Rights and Ombudsman Act, the Patient has the right to access medical documentation concerning their health condition and provided health services.
The Medical Entity maintains, stores, and provides medical documentation in accordance with Chapter 7 of the Patient Rights and Ombudsman Act.
The Medical Entity provides medical documentation to the Patient, their legal representative, guardian, or a person authorized by the Patient to access the documentation during life or, in case of Patient’s death, thereafter.
Documentation is also provided to other entities and authorities entitled under applicable law, as specified in Article 26 paragraph 2 of the Patient Rights and Ombudsman Act.
Access to documentation is granted immediately upon request by an authorized person, in particular:
1. written request submitted in person or by postal mail,
2. request submitted by email at kontakt@receptanacito.pl.
The Medical Entity provides documentation after verifying the identity of the Patient, their legal representative or guardian, or after establishing legal entitlement to access the documentation on another legal basis.
Medical documentation is provided:
1. for inspection,
2. by preparing extracts, copies, duplicates, or printouts;
3. by issuing the original with acknowledgment of receipt and with reservation of return after use, upon request of public authorities or common courts, and in cases where delay in provision could endanger Patient’s life or health;
4. via electronic communication means;
5. on an electronic data carrier.
Provision of documentation is made ensuring protection of personal data.
The Medical Entity keeps a record of medical documentation provision.
The Medical Entity charges a fee for providing access to medical documentation. The fee is set at a maximum amount established each time as per Article 28 paragraph 4 of the Patient Rights and Ombudsman Act.
The fee is charged for provision of documentation:
1. by preparing extracts, copies, duplicates, or printouts,
2. on an electronic data carrier.
The fee is not charged in cases of (1) first provision of documentation to the Patient, their representative or guardian, to the requested extent and as described above; (2) proceedings regarding granting compensatory benefits conducted by the Patient Rights Ombudsman; (3) providing documentation to the Agency for Health Technology Assessment and Tariff System and the Medical Research Agency.
After Patient’s death, medical documentation is provided to the Patient’s legal representative or other person authorized by the Patient during life. Documentation may also be provided to close persons, unless opposed by another close person or by the Patient during life.

XVI. Complaints

The Patient has the right to submit a Complaint regarding provided health services.
The rules for submitting and handling complaints by the Medical Entity are defined in the Regulations on Providing Services Electronically.

XVII. Final provisions

The provisions of the Organizational Regulations apply to all persons cooperating with the Medical Entity under civil law contracts as well as employees belonging to the organizational structure of the Medical Entity. Each of these persons is obliged to familiarize themselves with the Regulations and comply with its provisions.
Matters not regulated by the Organizational Regulations shall be governed by the laws applicable in Poland.
No provision of the Organizational Regulations limits the Patient’s rights guaranteed under applicable law in Poland. In case of a conflicting provision, applicable law shall prevail.
The current Organizational Regulations are made available free of charge on the Medical Entity’s website in a manner that allows their acquisition, reproduction, and recording.
The Regulations enter into force on 28 October 2025.